Privacy Policy - Revised
This privacy policy describes how we collect, process and protect your personal data when you visit and use our website (swrvape.com). It provides you with comprehensive information about your data protection rights and the statutory protection provisions that apply to you.
Data collection and recording
We collect various categories of information to provide our e-cigarette services:
Personal data
We process the following personal information:
- Full name
- E-mail address
- Telephone number
- Delivery address and billing address
This information is required for proper order processing, the dispatch of our e-cigarette products and the provision of qualified customer support.
Technical and usage data
Automatically collected information includes:
- Device identification and type
- Internet protocol address (IP address)
- Web browser used and version
- Time and duration of website use
- Called subpages and navigation paths
This technical data is used to optimise the user experience and to ensure compliance with safety standards and regulatory requirements for e-cigarette products.
Purposes of data use
We use the information we collect for the following business purposes:
Order processing and service provision
We use your personal data to process orders, deliver products and provide our customer services.
Customer communication and support
We will contact you regarding your orders, product information and marketing campaigns. This includes important messages and safety notices.
Service improvement and optimisation
We analyse usage data to continuously improve our products, website functionalities and the general user experience.
Data transfer to third parties
As a matter of principle, we do not pass on your personal information to third parties without your express consent. Exceptions exist in the following cases:
External service providers
We transmit necessary data to shipping companies, payment service providers and other business partners in order to ensure smooth product delivery and payment processing.
Legal obligations
Data is passed on if this is required by law or ordered by state authorities in order to comply with applicable laws and regulations.
Corporate reorganisation
In the event of mergers, company takeovers or the sale of parts of the company, your data may be transferred. However, this data will remain under the protection of this privacy policy.
Data protection and security measures
We implement comprehensive security measures to protect your personal data, including advanced encryption technologies and regular security audits. However, we cannot guarantee complete security of data transmission over the Internet.
Your data protection rights
As a data subject, you have the following rights:
- Right to information: Access to your stored personal data
- Right of rectification: Correction of incorrect or incomplete data
- Right of cancellation: Removal of your personal data from our systems
You can contact us at any time to request the deletion of your data or to unsubscribe from marketing communications.
Cookie policy and tracking procedures
Our website uses cookies and similar tracking technologies to improve your browsing experience. You can manage the cookie settings via your browser. Please note that disabling certain cookies may limit the functionality of our website.
Protection of minors
Our products and services are intended exclusively for adults aged 18 and over. We deliberately do not collect any personal data from persons under the age of 18. Should we become aware that such data has been transmitted to us, it will be deleted immediately and completely.
Updates to this privacy policy
We reserve the right to revise and adapt this privacy policy as necessary. All changes will be published on this page and labelled with an updated date. We recommend that you consult this privacy policy regularly to stay informed about current developments.
For data protection enquiries, please contact us using the contact details provided on our website.